---
title: How do I reset my password or create a new password
description: To reset your password or initiate the creation of a new password, please follow the following steps.  These can be followed within the Tyro mobile app or on browser via the link app.tyro.school . Ple
---

[Skip to content](https://support.tyro.school/how-do-i-reset-my-password-or-create-a-new-password#main-content)

English

Show submenu for translations

[Customer portal](https://support.tyro.school/tickets?hsLang=en)

[![tyro-logo-dark.png\]](https://support.tyro.school/hs-fs/hubfs/tyro-logo-dark.png?height=40&name=tyro-logo-dark.png)](https://app.tyro.school/)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Customer portal](https://support.tyro.school/tickets)

 Welcome, how can we help?

- There are no suggestions because the search field is empty.

1. [Tyro Support Hub](https://support.tyro.school/?hsLang=en)
2. [Parent/Student Mobile App](https://support.tyro.school/parent-student-mobile-app?hsLang=en)
3. [Parents](https://support.tyro.school/parent-student-mobile-app?hsLang=en#parents)

# How do I reset my password or create a new password

To reset your password or initiate the creation of a new password, please follow the following steps. 

These can be followed within the Tyro mobile app or on browser via the link app.tyro.school .

Please note that you must have previously logged in to Tyro or received an invitation to Tyro. You can not create an account without first being invited by a school.

 

**1.** Open the Tyro app and select '**Login**'

![IMG\_0326](https://support.tyro.school/hs-fs/hubfs/IMG_0326.png?width=688&height=1492&name=IMG_0326.png)

**2.** Select '**Forgot Password?**'

![IMG\_0322](https://support.tyro.school/hs-fs/hubfs/IMG_0322.jpg?width=688&height=1081&name=IMG_0322.jpg)

**3.** Input your **email address** to which you received an invite to Tyro and elect '**Submit**' (this email address serves as your user name. You can not use another email address to log in).

 

![IMG\_0324](https://support.tyro.school/hs-fs/hubfs/IMG_0324.jpg?width=688&height=1108&name=IMG_0324.jpg)

**4.** You will then receive an email with the subject 'DoNotReply'. Select the '**Reset Credentials**' button. 

 

![resetcredentials](https://support.tyro.school/hs-fs/hubfs/resetcredentials.png?width=688&height=646&name=resetcredentials.png)

**5.** In the page that opens, you will be invited to create a new password. **Enter this password** and then enter it again in the 'Confirm Password' section. Once this process has been completed, you will be able to **log in** using your email address and this newly created password.  

 

![IMG\_0327](https://support.tyro.school/hs-fs/hubfs/IMG_0327.jpg?width=688&height=1134&name=IMG_0327.jpg)

 

- [Tyro Support Hub](https://support.tyro.school/tyro-support-hub?hsLang=en)
- [Mail](https://support.tyro.school/mail?hsLang=en)
- [User Permissions](https://support.tyro.school/user-permissions?hsLang=en)
- [Parent/Student Mobile App](https://support.tyro.school/parent-student-mobile-app?hsLang=en#main-content)

    - [Parents](https://support.tyro.school/parent-student-mobile-app?hsLang=en#parents)
- [Teacher Mobile App](https://support.tyro.school/teacher-mobile-app?hsLang=en)

[![Chill listening crop-3](https://support.tyro.school/hs-fs/hubfs/mobile%20app%20logo-1.png?width=40&height=40&name=mobile%20app%20logo-1.png "Chill listening crop-3")](https://support.tyro.school/?hsLang=en)

Tyro Support Hub

Copyright © 2026, Tyro